FAQ

CarsNow wants you to have a great experience whether you rent a vehicle to visit friends, a fun night out in the town, running errands or for your business, so we put together some house rules to keep everyone safe.

1. Reserving CarsNow Vehicles

(a) Members must always reserve a vehicle in advance of use and will typically be billed for usage fees at the time of booking your reservation. The minimum period for which a vehicle may be reserved is one hours.

(b) You will be charged a $3 agent reservation charge per call when a CarsNow member services representative makes, extends, updates or cancels a reservation for you. There is no agent reservation charge when you make, extend, update or cancel reservations yourself by website, smartphone or through our automated phone system.

2. Vehicle Pick-up and Return/ Condition/Stolen

(a) You must pick up the selected vehicle at its designated CarsNow vehicle parking space and return it secured, clean, with at least a quarter tank of fuel, and in good working order, to the correct and designated vehicle space by no later than the end time of your reservation.

(b) Prior to taking possession of a vehicle, you must do an exterior walk-around and an interior look-over. Before driving the vehicle, you must advise CarsNow of any damage or abnormality encountered on the vehicle or in the operation of the vehicle. If CarsNow is not notified of a problem at the start of a reservation, you will be deemed to be responsible for any problem with the vehicle discovered or reported after your reservation, including, without limitation, damage to the vehicle, lack of cleanliness or low fuel.

(c) Stolen vehicles must be immediately reported.

(d) Members must check that they have not left any belongings in the vehicle. The Company shall not be held liable for any belongings left in a vehicle or stolen from a vehicle, and the Member agrees not to hold the Company responsible for any such belongings, whether of the Member or any third party.

3. Refuelling

When you use a vehicle, the Company is responsible for the cost of fuel (subject to mileage overage fees that may apply to a reservation), but Members are required to fill up gas/diesel powered vehicles if the fuel tank drops below one quarter of a tank.

4. Smoking and Pets

Smoking is prohibited in our vehicles. Pets are too, unless they are transported in locked pet carriers. Members are subject to fees if evidence of smoking or pets is found in CarsNow vehicles. Assistance animals are allowed in the car without being in locked pet carriers in accordance with our Services for Disabled Members Schedule.

In these instances, a Member will not be charged for regular cleaning costs (i.e., ordinary shedding), but will be responsible for all costs associated with any damage caused by an assistance animal.

5. Traffic violations

You are responsible for any traffic violations incurred during your reservation or as a result of your use of our vehicle.